See what's new at PRINTING UnitedNew at PRINTING UnitedBooth 3268 · Las Vegas · Sept 23–25Book a demo
ContactShop — dealer and account ordering

Prestige R2 Pro

Prestige R2 Pro - How to Adjust Print Head Carriage Height

Every step links to its own moment in the video, so you never hunt for the right part again.

  • 12 steps
  • 33 instructions
  • 1 video
  • Updated 2026-04-20

User manualThe full manual, beyond first setup. · All manuals

How to Adjust Printer Carriage Height – Prestige R2 & R2 Pro

  1. 0:01Overview
  2. 0:20Move Carriage to Adjustment Position
  3. 0:37Remove Covers
  4. 1:00Locate Carriage Height Adjustment Screws
  5. 1:17Choose Height Reference Method
  6. 1:36Loosen Height Adjustment Screws
  7. 1:55Set Correct Carriage Height
  8. 2:18Secure Height Evenly
  9. 2:41Final Tightening
  10. 2:55Clearance Verification
  11. 3:27Reassemble Printer
  12. 3:45Power On & Final Check
Written steps12

Overview

Watch this part0:01
  1. Remove any media currently loaded in the printer.
  2. Lift the pinch roller lever.
  3. Roll the media back up and remove it from the printer.

Move Carriage to Adjustment Position

Watch this part0:20
  1. Open the top lid of the printer.
  2. Press the Left Arrow key once to disengage the carriage from the capping station.
  3. Press and hold the Left Arrow key to move the carriage to the center of the printer bed.
  4. Press the Emergency Stop button to power the printer off.

Remove Covers

Watch this part0:37
  1. Use a screwdriver to loosen all screws on both sides of: Printer carriage cover
  2. Do not fully remove the screws.
  3. Remove both covers once loosened.
  • Daughterboard cover

Locate Carriage Height Adjustment Screws

Watch this part1:00
  1. Locate the two height adjustment screws on each side of the interior carriage.
  2. Loosening these screws allows the carriage height to move up or down.

Choose Height Reference Method

Watch this part1:17

OPTIONS

  • Official metal height plates (recommended)
  • Quarter placed on top of each media guide (alternative method)

Loosen Height Adjustment Screws

Watch this part1:36
  1. Loosen all four carriage height screws evenly.
  2. Do not remove the screws.

Set Correct Carriage Height

Watch this part1:55
  1. Place the metal plates (or quarters) on both sides of the carriage.
  2. Plates must sit inside the carriage guards.
  3. Ensure plates do NOT contact the print head.
  • The print head sits lower and centered in the carriage.

Secure Height Evenly

Watch this part2:18
  1. Lightly press the carriage down against the plates.
  2. Begin tightening the four screws gradually.
  3. Alternate tightening across both sides to maintain even pressure.
  4. Do not fully tighten one side before the other.

Final Tightening

Watch this part2:41
  1. Remove the metal plates (or quarters).
  2. Fully tighten all four carriage height screws.

Clearance Verification

Watch this part2:55
  1. Bring the media guides inward.
  2. Slowly move the carriage left and right.
  3. Confirm the carriage does NOT contact the media guides.

Reassemble Printer

Watch this part3:27
  1. Reinstall the printer carriage cover.
  2. Tighten all screws on both sides.
  3. Reinstall the daughterboard cover.
  4. Tighten all screws.

Power On & Final Check

Watch this part3:45
  1. Release the Emergency Stop button.
  2. Power the printer back on.
  3. Allow the carriage to dock onto the capping station.
  • Printer carriage height correctly set
  • No contact with media guides
  • Proper clearance for safe operation

Stuck on a step?

Our US tech team answers on Discord, and it is the fastest route to a person who knows this machine.

Get support