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Prestige R1

Prestige R1 - Troubleshoot 013047 Failed to Print Error on Pilot & How to Replace Daughterboard

Written out step by step, with the video alongside.

  • 1 step
  • 68 instructions
  • 1 video
  • Updated 2026-04-20

How to Replace the Daughterboard on the Prestige R1

SECTION (00:00:01) When to Use This Guide

Written steps1

Before you start

SECTION (00:00:34) Important Preliminary Checks If no ink is flowing, the issue may instead be: SECTION (00:01:03) Visual Daughterboard Check SECTION (00:01:03) Step 1 — Reboot

What you need

  • Use this procedure if your Prestige R1 is not printing properly
  1. Power off the printer
  2. Power off the computer
  3. Wait a few minutes
  4. Power both devices back on
  5. Attempt a nozzle check SECTION (00:01:35) Step 2 — Firmware Reset Before resetting firmware: Open DTF Station Pilot Incorrect firmware-to-motherboard pairing can cause printing issues Firmware export:
  6. Go to Advanced
  7. Enter password: 11111
  8. Click Confirm
  9. Go to Firmware
  10. Select Export Firmware
  11. Save the file with the current date
  12. Click Save, then OK Firmware import:
  13. Download the default firmware from the Quick Start Guide or technician
  14. Go to Firmware
  15. Select Import Firmware
  16. Locate the default firmware file
  17. Check all boxes
  18. Click OK, then OK again
  19. Go to File → Save → OK
  20. Go to Operation → Initialize SECTION (00:02:53) Step 3 — Testing the Carriage Board (Only perform if instructed by a DTF Station technician) Required tools: Gloves Procedure:
  21. Power off the printer
  22. Open the front lid
  23. Rotate the knob counterclockwise
  24. Move the carriage to the center of the bed
  25. Remove the carriage cover screws
  26. Remove the carriage cover Ribbon cable inspection: Wear gloves Testing:
  27. Leave ribbon cables unplugged
  28. Reinstall carriage cover loosely
  29. Power the printer on
  30. When status is Idle, check the back of the printer Results: If error light turns off → issue may be carriage board, print head, or cables SECTION (00:04:47) Reconnect Carriage Cables
  31. Move carriage back to center using the left arrow key
  32. Power off the printer
  33. Remove carriage cover
  34. Reconnect ribbon cables: Align teeth perfectly
  35. Repeat for both cables SECTION (00:05:17) Step 4 — Reseating Daughterboard Cables (Only perform if instructed by a technician)
  36. Ensure printer is powered off
  37. Locate the four ribbon cables on the daughterboard
  38. Remove the cable bracket (loosen top screw, remove bottom screw) Cable removal technique: Grip the center of the cable near the contact points Cable reinstallation:
  39. Hold cable at the center
  40. Align contact points with port
  41. Let cable lightly seat into port
  42. Move fingers closer to contact points
  43. Push straight in firmly
  44. Ensure visible contacts are straight and evenly aligned SECTION (00:08:29) Step 5 — Replacing the Daughterboard Required tools: Gloves Procedure:
  45. Power off printer
  46. Back panel should already be removed
  47. Take a reference photo of all connections
  48. Remove daughterboard adapter (gently wiggle if needed)
  49. Remove connected cable
  50. Remove bracket if still installed
  51. Unplug all four ribbon cables
  52. Remove the four daughterboard mounting screws
  53. Remove the old daughterboard Install new daughterboard:
  54. Connect the daughterboard adapter (align pins carefully)
  55. Reconnect the cable (observe orientation)
  56. Secure board with four screws
  57. Reconnect ribbon cables using proper alignment technique
  58. Verify visible contacts are straight and evenly seated SECTION (00:11:00) Post-Replacement Verification
  59. Power on printer
  60. Confirm error light is gone Ink system check:
  61. Menu → Head Maintenance → Fill Ink
  62. Select One Head
  63. Run for 30 seconds
  64. Press Cancel
  65. Menu → Cleaning
  66. Run two head cleanings Nozzle check:
  67. Menu → Head Maintenance → Head Status
  68. Print nozzle check SECTION (00:12:44) Final Assembly and Completion – Reinstall the cable bracket – Close both back panels – Printer is ready for production – Take a photo of the nozzle check – Send it to your technician for next steps END OF GUIDE
  • Specific error codes during a nozzle check may indicate a daughterboard issue
  • If you see any additional error codes not shown in this video, stop immediately, take photos, and contact DTF Station Tech Support
  • Before replacing the daughterboard, perform a fill ink or head cleaning
  • Check whether ink is flowing from the print head through the capping station tubes into the waste tank
  • A clogged print head
  • A misaligned capping station
  • A faulty capping station pump
  • Open the two back panels of the printer
  • If the daughterboard indicator light is off while the error light is on, this supports a daughterboard-related issue
  • If the issue persists, proceed to Step 2
  • Go to Advanced
  • Select Firmware Version Model
  • Take a photo and send it to your technician
  • Perform a nozzle check
  • If the issue remains, proceed to Step 3
  • Screwdriver
  • Hold ribbon cables on both sides
  • Pull straight out with even pressure
  • Do not wiggle
  • Inspect teeth and cable length for damage
  • If error light stays red → suspect daughterboard
  • Push straight in
  • Do not wiggle
  • Minimal contact points should remain visible
  • Power on and check error light
  • If still present, proceed to Step 4
  • Pull straight out
  • Do not wiggle
  • Inspect for bends, residue, or damage
  • Power on printer
  • If error light is gone, issue is resolved
  • If error remains, proceed to Step 5
  • Screwdriver
  • Replacement daughterboard
  • If error light is gone and nozzle check is good:
  • If a channel is missing:

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