See what's new at PRINTING UnitedNew at PRINTING UnitedBooth 3268 · Las Vegas · Sept 23–25Book a demo
ContactShop — dealer and account ordering

Prestige L2 & XL2

Prestige L2 & XL2 - Prestige L & R Series - Troubleshooting No Ink Output

Written out step by step, with the video alongside.

  • 1 step
  • 66 instructions
  • 1 video
  • Updated 2026-04-20

Prestige L2 User manualPrestige XL2 Installation & setup guideThe full manual, beyond first setup. · All manuals

No Ink Output Troubleshooting – Prestige R2 Pro and LNR Series

SECTION (00:00:00) Verify No Ink Output With Nozzle Check

Written steps1

Steps

  1. Bypass the front cover sensor using a metal object such as a drill bit
  2. Confirm the computer is connected and DTF Station Pilot is running
  3. On the control panel, press Menu
  4. Navigate to Head Maintenance and press Enter
  5. Select Head Status and press Enter
  6. Wait for the nozzle check to print
  7. Confirm that no nozzle pattern is visible SECTION (00:01:10) Remove Media and Prepare Printer
  8. Lift the pinch rollers using the rear handle
  9. Carefully roll the media out of the printer bed
  10. Power the printer on
  11. Wait until the status shows Idle SECTION (00:01:44) Move Carriage and Access Daughterboard
  12. Tap the Left Arrow key once to disengage the capping station
  13. Press and hold the Left Arrow key to move the carriage to the center
  14. Press the emergency stop button to power off
  15. Remove the daughterboard cover by loosening two screws on each side
  16. Lift the cover upward to expose the daughterboard SECTION (00:02:53) Safety Notes While Daughterboard Is Exposed SECTION (00:03:23) Check for Daughterboard Error Light
  17. Release the emergency stop to power the printer on
  18. Observe the daughterboard for a red blinking light
  19. Red blinking light indicates an error condition
  20. Wear protective gloves before handling any cables SECTION (00:04:01) Disconnect Print Head Ribbon Cables
  21. Tap the Left Arrow key once to disengage the capping station
  22. Press and hold the Left Arrow key to move the carriage to center
  23. Press the emergency stop to power off
  24. Take photos of ribbon cable orientation before removal
  25. Refer to the cable diagram for correct port locations
  26. Carefully unplug all ribbon cables using even pressure
  27. Avoid side-to-side wiggling to prevent damage SECTION (00:05:44) Test Daughterboard Without Print Heads
  28. Release the emergency stop to power the printer on
  29. Check the daughterboard for a red blinking light
  30. If no red light appears, the daughterboard is functioning correctly
  31. Press the emergency stop before the carriage docks SECTION (00:06:15) Test Color Print Head
  32. Remove the carriage cover by loosening two screws on each side
  33. Lift the cover to expose the print heads
  34. Plug in only the color print head ribbon cables
  35. Ensure blue tape orientation matches the ports
  36. Power the printer on using the emergency stop
  37. Check for a red blinking light
  38. No red light confirms the color print head and cables are good
  39. Power off using the emergency stop SECTION (00:07:24) Evaluate White Print Head Cables SECTION (00:07:55) Test Daughterboard Ports Using Color Head
  40. Plug the color print head cables into the white print head ports
  41. Power the printer on
  42. Check for a red blinking light
  43. No red light confirms all daughterboard ports are functional
  44. Power off using the emergency stop SECTION (00:08:31) Replace Damaged White Print Head Ribbon Cables
  45. Replace the damaged ribbon cables on the white print head
  46. Inspect both ends of the ribbon cables for damaged contact points
  47. Plug the new ribbon cables into the daughterboard carefully
  48. Power the printer on and check for a red blinking light
  49. No red light confirms successful replacement
  50. Power off using the emergency stop SECTION (00:09:32) Clean and Reinstall Remaining Ribbon Cables
  51. Inspect remaining ribbon cable contact points
  52. Clean dirty or ink-covered contacts with lint-free cloth and 99% isopropyl alcohol
  53. Carefully straighten bent contact points if needed
  54. Plug in all remaining ribbon cables using even pressure SECTION (00:10:06) Reassemble Printer Covers
  55. Organize ribbon cables to prevent snagging
  56. Reinstall the carriage cover and tighten screws
  57. Reinstall the daughterboard cover and secure screws
  58. Ensure covers are installed before allowing carriage docking SECTION (00:10:43) Final Nozzle Check
  59. Power the printer on and allow the carriage to dock
  60. Wait until the status shows Idle
  61. Bypass the cover sensor using a metal object
  62. Press Menu on the control panel
  63. Navigate to Head Maintenance and select Head Status
  64. Print a nozzle check
  65. Confirm all nozzles are firing correctly
  66. Verify no red light is visible through the daughterboard cover SECTION (00:11:27)
  • Do not allow the carriage to dock onto the capping station while the cover is off
  • Exposed cables can contact the printer frame and become damaged
  • Power off the printer before the carriage reaches the capping station
  • If white print head ribbon cable contact points are visibly damaged, do not plug them in
  • Plugging damaged cables into the daughterboard can damage the ports
  • Printer is confirmed production-ready
  • No ink output issue has been resolved
  • Refer to the final section of the video for daughterboard locations on other LNR series printers

Stuck on a step?

Our US tech team answers on Discord, and it is the fastest route to a person who knows this machine.

Get support