Prestige L2 & XL2 - How To Replace Dampers

TOOLS NEEDED

• Screwdriver
• Scissors
• Syringe
• Lint-free cloth
• Isopropyl alcohol
• Replacement damper

1. Power ON the printer.
2. Open the top lid.
3. Press and hold the LEFT ARROW button until the printer carriage moves to the center.
4. Remove the screws securing the printer carriage cover.
5. Remove the carriage cover.

1. Locate the damper you are replacing.
2. Clamp the ink tube feeding that damper to stop ink flow.

1. Carefully remove the damper by holding ONLY the hard outer plastic frame.
2. DO NOT touch or squeeze the soft side (damper belly).
3. Keep paper towels nearby to catch any ink.

1. Use sharp scissors to cut the ink tube: As close to the damper as possible
2. A crooked cut can cause air leaks.

• Perfectly straight

1. If ink contacts the print head or ribbon cables: Clean using isopropyl alcohol and a lint-free cloth.
2. Allow all cleaned areas to dry completely. IMPORTANT NOTES

• DO NOT use alcohol on:
• Capping station caps
• Wiper blade
• Pinch rollers
• Alcohol will dry rubber and shorten component lifespan.

1. Insert the new damper: Either connect the tube first, or
2. Push the ink tube fully onto the damper connector until flush.
3. Unclamp the ink tube.

• Seat the damper into the printhead for alignment.

1. Attach a syringe to the damper outlet.
2. Slowly pull ink until: The damper fills completely CHECK FOR DEFECTS

• Ink enters the syringe
• GOOD DAMPER:
• Ink flows smoothly
• No bubbles during pull
• BAD DAMPER:
• Bubbles appear while pulling
• Ink leaks after syringe removal

1. Place the primed damper fully into its slot.
2. Press ENTER to reset the carriage position.
3. Press CLEANING on the printer to run a head cleaning.
4. Perform a Fill Ink if needed.

• Refer to the Heavy Unclog video if required.

1. Open HosenSoft.
2. Click CHECK to print a nozzle check pattern. RESULT CHECK

• If all nozzles fire correctly:
• Damper replacement is successful.
• If issues persist:
• Further troubleshooting may be required.