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Prestige L2 & XL2

Prestige L2 & XL2 - How to Identify the Defective X Motor and Replace It

Every step links to its own moment in the video, so you never hunt for the right part again.

  • 8 steps
  • 35 instructions
  • 1 video
  • Updated 2026-04-20

Prestige L2 User manualPrestige XL2 Installation & setup guideThe full manual, beyond first setup. · All manuals

X Motor Replacement Guide – Prestige L2, XL2, XL2 Pro, XL3, and XL4

  1. 0:00Overview and Applicability
  2. 1:17Step 1 – Prepare the Printer
  3. 2:04Step 3 – Transfer the Drive Pulley
  4. 2:46Step 4 – Install the New X Motor
  5. 3:25Step 5 – Reconnect Cables and Verify Installation
  6. 4:05Completion
Written steps8

Overview and Applicability

Watch this part0:00
  1. Confirm the printer model is Prestige L2, XL2, XL2 Pro, XL3, or XL4.
  2. Use this guide only for X motor replacement on supported models.

Common Reasons to Replace the X Motor

What you need

  • Error codes 01604 or 013047
  • Print stops unfinished due to motor position errors
  • Carriage stops in the middle of a print
  • Carriage can be pushed left and right by hand while printer is powered on
  • No indicator light or a solid red light on the X motor

Step 1 – Prepare the Printer

Watch this part1:17
  1. Turn the printer off.
  2. Open the side panel.
  3. Open the front panel.
  4. Rotate the knob counterclockwise to lower the capping station.
  5. Push the carriage to the left side of the printer.
  6. Take a clear picture of the belt position for reference.

Step 2 – Disconnect and Remove the X Motor

  1. Disconnect the first cable from the X motor.
  2. Disconnect the second cable by loosening the two flat head screws.
  3. Remove the four mounting screws securing the X motor.
  4. Hold the motor with one hand while removing the final screw.
  5. Remove the X motor from the printer.
  6. Slip the belt off the drive pulley.

Step 3 – Transfer the Drive Pulley

Watch this part2:04
  1. Take a clear picture of the drive pulley position on the motor shaft.
  2. Locate the hex screws on the drive pulley.
  3. Remove the hex screws.
  4. Remove the drive pulley from the old motor.
  5. Install the drive pulley onto the new X motor shaft.
  6. Align one pulley screw with the flat side of the motor shaft.
  7. Adjust the pulley position to match the reference photo.
  8. Tighten all four hex screws to secure the pulley.

Step 4 – Install the New X Motor

Watch this part2:46
  1. Position the new X motor into the printer.
  2. Install the four mounting screws loosely to allow movement.
  3. Place the belt over the drive pulley.
  4. Use the reference photo to align the belt correctly.
  5. Pull the X motor to the left to apply belt tension.
  6. Manually rotate the belt.
  7. Verify the belt does not shift up or down.
  8. Tighten all four mounting screws fully.

Step 5 – Reconnect Cables and Verify Installation

Watch this part3:25

What you need

  • Green light present on X motor
  • Belt remains centered and does not shift
  • Printer initializes normally
  1. Reconnect both X motor cables.
  2. Tighten the two flat head screws on the applicable cable.
  3. Power the printer on.
  4. Check for a green indicator light on the X motor.
  5. Observe belt movement during initialization.

Completion

Watch this part4:05

What you need

  • X motor replacement completed successfully
  • Printer ready for normal operation

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