How to Set-Up Discord on your Mobile Device

This guide explains how to **download, install, and set up Discord on your mobile device**, join the **DTF Station Community**, and submit, manage, and close tech support tickets. Installing Discord

1. Open the **App Store** (iPhone) or **Google Play Store** (Android).
2. Search for **Discord**.
3. Tap **Download** (or **Open** if already installed).

Account Setup & Invite Requirements

• Launch the Discord app after installation.

If you do NOT have an invite:

1. Open your mobile browser.
2. Go to **support.dtf.com**.
3. Complete the **Warranty Registration & Tech Support Signup**.
4. Receive your **Discord invite code/link** by email. Joining the DTF Station Discord Server

• You must already have:
• Completed the **DTF Station warranty & tech support registration**
• Received a **Discord invite link** via email

1. In Discord, tap the **Plus (+)** icon (top left).
2. Select **Join a Server**.
3. Paste the invite link from your email.
4. Tap **Join with Invite Link**.
5. Tap **Accept Invite** when prompted. Initial Verification Steps

1. You will land in the **Welcome** channel.
2. Scroll down to find the onboarding checklist.

1. Verify your **email address** (if not already done).
2. Read and **agree to the rules**.
3. Tap **Complete**.
4. Confirmation message appears (“You joined the party”). Navigating Channels

Submitting a Support Ticket (Mobile)

• **Announcements**: Follow for official updates.
• **Support Channels**: Access depends on registered equipment.

• Select the channel matching your equipment.
• Example shown: **Private Test Channel**.

1. Tap the **Plus (+)** icon.
2. Read guidelines.
3. Tap **Got it**.

1. **Title**: Brief issue summary
2. **Message**: Detailed description of the issue.
3. **Tag** (required): Tap the tag icon.

• Example: *Prestige R2 Not Turning On*
• Choose the category that best fits:
• Hardware Issue
• Output Issue
• Software Issue

Uploading Photos & Files

• Tap **Post**.
• A private support thread is created.
• **Marcus (AI assistant)** acknowledges the ticket.

1. Tap the **Plus (+)** icon in the message bar.
2. Choose one: Photo gallery
3. Select the image.
4. (Optional) Add text.
5. Tap **Send**. Closing a Support Ticket

• Files
• Camera (take a photo)

1. Tap the **Red Close** button.
2. Ticket becomes **read-only**.
3. Confirmation message appears indicating closure.

• Once resolved:
• Closed tickets cannot be replied to.
• Open a new ticket if further help is needed.
• Additional Resources

Final Notes DTF Station Discord mobile setup and support workflow is complete.

• Access **Quick Video Library** inside Discord.
• Includes:
• Common troubleshooting videos
• Technician-created guides
• Use search or browse to find relevant videos.
• Always use the correct equipment channel.
• Clear titles and detailed descriptions speed up support.
• Upload photos when requested for faster diagnosis.
• Discord mobile and desktop apps are both recommended.