How to reset your Cadlink queue ports

1. This guide covers: Performing a queue port reset
2. These steps help resolve issues where the printer shows offline, ports appear correct, or print modes/queues are misconfigured. QUEUE PORT RESET

• Updating drivers from the cloud
• Performing a clean driver reinstall

1. Open **DigiRIP**.
2. From the menu bar, select **Queue**.
3. Click **Manage Queues**.
4. Locate the queue you are currently using (example: **A3 Plus Sheets**).
5. Change the **Port** from: **Epson Stylus**
6. Click **Yes** to confirm.
7. Close the window.
8. Wait **30 seconds**.

• To **Null** or **File**.

1. Reopen **Manage Queues**.
2. Reset the port back to: **Epson Stylus 1390** (or the appropriate Epson USB port).
3. If this option is not available: Inspect the USB cable connection.
4. Close the window.
5. Open **Status and Settings**.
6. If the printer still shows **Offline**, contact support. UPDATING DRIVERS FROM CLOUD

• Power-cycle and reset the printer.

1. From the menu bar, select **Devices**.
2. Click **Manage Devices**.
3. Highlight the printer (example: **Prestige A3 DTF**).
4. Click **Check Cloud for Updates**.
5. Select **Yes** when prompted to download the driver package.
6. Choose any custom settings you want to preserve by checking the appropriate boxes.
7. Click **OK**.
8. DigiRIP will install the latest driver version. CLEAN DRIVER REINSTALL

1. Remove any open or active jobs from the queue.
2. From the menu bar, select **Queue**.
3. Click **Manage Queues**.
4. Delete all **Prestige**-related queues.
5. Close the window.

1. Go to **Devices**.
2. Click **Manage Devices**.
3. Select the **Prestige** device once.
4. Click **Remove Device**.
5. Confirm removal.

1. Click **Install Printer**.
2. Type **Prestige** in the search bar.
3. Select the correct Prestige model.
4. Click **OK**.
5. Click **Next**.
6. Select **New Printer Packages from Cloud Server**.
7. Click **Next**.
8. The driver package will install automatically.
9. Default print modes will be installed during this process.

1. Once installation completes, connect to your printer.
2. Select the appropriate compatible device.
3. All print modes will now be reset to default. END OF GUIDE

This completes the queue port reset, driver update, and clean driver reinstall process in DigiRIP.