How to Request a Reset/Release of the Digirip Activation Code on the Fiery Community

This video explains how to reset your Fiery activation code if you are unable to access DigiRIP and are receiving activation or licensing error messages. This issue is commonly caused by firewall or antivirus software removing registration data.

1. Open a web browser.
2. Navigate to the Fiery website shown on screen.

1. Locate the chat box in the lower-right corner of the website.
2. Click the chat box to begin.
3. When prompted about the privacy policy, click “Yes” to continue.

1. Choose the “Licensing Issue” option.
2. Select “Fiery Specialty Products.”
3. Select “Digital Factory.”

1. Choose “Reset a License.”
2. Select “Computer Replaced” as the reason.

1. Have your DigiRIP activation code ready.
2. Enter the required information to verify the activation code.
3. Complete all requested fields in the chat workflow.

1. End the chat after submitting your information.
2. Fiery will send a confirmation email.
3. The email will confirm that your activation code has been reset and is available for use.

Your Fiery activation code has now been reset and DigiRIP should be accessible again.