Discord - How To Submit, Message, Pin, and Close Tech Support Tickets

This guide explains how to **submit**, **message**, **pin**, and **close** tech support tickets using the DTF Station Discord. The workflow is demonstrated on both **mobile** and **desktop** versions. It is recommended to install Discord on **both** devices. Access & Channel Notes

Submitting a Support Ticket (Mobile App)

• Support channels vary based on the equipment you purchased.
• Access is granted after **profile registration**.
• The overall process is the same across all supported equipment and platforms.

1. Open Discord on your phone.
2. Navigate to **Support** → **Other Equipment** (or your applicable equipment channel).

1. Tap the **Add (+)** icon.
2. Read the **Post Guidelines**.
3. Tap **Got it**.

1. Enter a **clear title** describing the issue.
2. Add a **detailed description** below.
3. Tap **Post**. Best Practices: Clear titles + detailed descriptions = faster, more accurate help. AI & Ticket Tracking

Reading & Responding to Messages

• After posting:
• **Marcus (AI assistant)** replies automatically.
• A **support ticket** is opened for tracking by the tech team.

• A **dot** next to your thread = unread messages.
• **Three dots** indicate someone is actively typing.

Closing Tickets

• When someone tags you using **@YourName**:
• A red notification badge appears.
• Use **@mentions** to notify a specific person and speed up responses.

• Tickets are closed when:
• Your issue is fully resolved by a technician, or
• There is **no activity for 72 hours**, or
• You manually close it.

1. Click the **Close** button at the top of the thread.
2. Marcus confirms the ticket is closed.
3. The sub-thread disappears from the support channel. Accessing Closed Tickets

1. Go to **Direct Messages**.
2. Open your DM with **Marcus**.
3. Marcus provides a **link** to the closed ticket.
4. You can also submit a **support rating** here. Pinning Important Messages (Desktop)

1. Click the **Pin** icon on a message.
2. Select **Pin message**.
3. Confirm the action.

Pinning Messages (Mobile)

• Click the **Pins** icon (top right) to view saved messages.
• Click the **X** icon to remove a pinned message.
• You can pin:
• Support replies
• Your own notes

1. Go to **Direct Messages**.
2. Open the chat with **Marcus**.
3. Tap Marcus’ name at the top.
4. Go to the **Pins** tab.
5. View all saved pinned messages. Final Notes DTF Station Discord support workflow is now complete.

• Use clear titles and detailed descriptions for best results.
• @Mention technicians to speed up responses.
• Always pin important solutions for future reference.
• Closed tickets remain accessible via Marcus.