Discord - How to Submit a Support Request

This guide explains how to submit and manage a **DTF Station tech support request** using Discord through an **internet browser** (desktop). This workflow mirrors the mobile app process but is performed entirely in the browser. Accessing Discord

1. Go to **discord.com**.
2. Click **Open Discord**.
3. Log in to your account if prompted.

1. Select the **DTF Station Community** from your server list. Submitting a Support Request

• Choose the channel that matches your equipment.
• Example shown:
• **Prestige R2** channel

1. Click **New Post**.

1. **Title**: Example: *Bad Nozzle Checks*
2. **Description**: Provide a detailed explanation of the issue.
3. **Tag / Category**: Select the most relevant category.

• Example: **Print Output** (for nozzle or print quality issues)

1. Click **Post**. Ticket Tracking & Responses

• A **new thread** appears on the left side of the dashboard.
• This thread tracks your support request.

• A technician may request additional information (e.g., photos).

1. Click the **Plus (+)** icon in the message field.
2. Select **Upload File**.
3. Choose the requested image (e.g., nozzle check photo).
4. Send the message. Live Communication

Ticket Resolution

• When a technician is typing, you will see a **typing indicator**.
• Continue messaging within the thread to troubleshoot the issue.

Final Notes DTF Station Discord web-based support request workflow is complete.

• Once the issue is resolved:
• The technician will confirm the solution.
• The **support ticket is closed**.
• Always choose the correct equipment channel.
• Clear titles and detailed descriptions speed up resolution.
• Upload requested photos promptly for faster troubleshooting.
• Closed tickets remain available for reference.