What you need
- Connection error shown in RIP software
- No job appears in control software print queue
- Printing does not start
- Attempt to print from DigiRIP or Neosta.
- Observe an error such as “Can’t Connect” in DigiRIP or “Error Opening Device” in Neosta.
- Check the control software print queue.
- Confirm that no job appears in the print queue after sending a job.
Cause of the Issue
What you need
- Background service connecting RIP software to control software is not running
- Required service name is NW Receive
What you need
- No results found confirms NW Receive service is not running
- Click the Windows search bar.
- Type Task Manager.
- Open Task Manager.
- Click the search bar within Task Manager.
- Type NW Receive.
- Check the results.
- Open File Explorer.
- Navigate to the C drive.
- Open the DTF Station Pilot folder.
- If using a different control software, open its corresponding folder, such as Hosonsoft.
- Scroll down and locate the application named NWR receive.exe.
- Double-click the application to run it.
- If prompted for permission, click Yes.
Verify Service Is Running
What you need
- NW Receive service is visible and running
- Return to Task Manager.
- Search for NW Receive again.
- Confirm the service now appears as a background process.
- Open DigiRIP.
- Clear any old jobs.
- Click Print.
- Check the control software print queue.
- Confirm the job appears and begins printing.
- Open Neosta.
- Click Print.
- Confirm the job appears immediately in the print queue.
Final Verification
What you need
- Jobs appear in the control software queue
- Printing starts normally
- Connection issue resolved
Key Reminder
What you need
- If a connection error occurs, always verify that the NW Receive service is running in Task Manager first
