What you need
- Impact stop error shown on control panel
- Audible beep
- Carriage movement stops immediately
- Identify an impact stop error on the control panel.
- Observe that the carriage stops immediately.
- Listen for an audible beep.
- Confirm the error occurs when a head strike sensor contacts an object.
What you need
- Media is flat and not rising
- Printer initializes normally
- Status shows Idle
- Turn the printer off.
- Lift the pinch roller lever.
- Straighten the media.
- Lower the pinch rollers.
- Turn the printer back on.
- Allow the printer to initialize.
- Confirm the printer status shows Idle.
What you need
- Media contacting the sensor
- Media guides contacting the sensor
- Wiper blade contacting the sensor
Visual Confirmation and Documentation
- Observe the carriage position when the error occurs.
- Identify what object contacted the sensor guard.
- Take a picture of the condition.
- Save the image for technician reference.
What you need
- Impact stop error remains after removing obstructions
- No visible objects in the carriage path
Head Strike Sensor Function Explanation
What you need
- Sensor guard triggers the sensor when pushed inward
- Bent sensor guard can hold the sensor in a triggered state
- Turn the printer off.
- Rotate the capping station knob counterclockwise until the capping station lowers.
- Hold the knob in place.
- Push the carriage to the center of the printer bed.
- Loosen the two screws securing the head strike sensor guard.
- Slide the guard upward to remove it.
- Inspect the guard for bending.
- Bend the guard back to its proper shape if bent.
- Reinstall the guard.
- Tighten the two screws.
What you need
- Guard is not touching the sensor
- A visible gap exists between guard and sensor
- Guard only triggers the sensor upon contact
- Check if the guard is too low and contacting the printer bed or media guides.
- Place a quarter flat under the guard.
- Adjust the guard height using the quarter as a reference.
- Ensure space exists at the bottom of the guard.
- Turn the printer back on.
- Verify the carriage docks onto the capping station without alarms.
Step 2 – Inspect Head Strike Sensor Cable at Daughterboard
What you need
- Connector pins are intact
- No ink residue present
- Cable fully seated
- Turn the printer off.
- Remove the two screws on the top lid.
- Remove the daughterboard cover by loosening screws on both sides.
- Locate the head strike sensor cable.
- Unplug the cable.
- Inspect the connector and pins for damage or ink residue.
- Clean ink residue using a lint-free cloth and isopropyl alcohol if needed.
- If damage is found, contact a DTF Station technician.
- Plug the cable back in.
- Reinstall the daughterboard cover.
- Turn the printer back on.
What you need
- If impact stop error persists, provide documentation to technician
- Follow technician instructions for further troubleshooting
Model Applicability Reference
What you need
- Prestige R1
- Prestige R2 Pro
- Prestige L2
- Prestige XL2
- Aries 124
