Digirip/Pilot - How to Troubleshoot Prints Not Sending to Printer

00:00:16

• Restart the printer
• Restart the computer
• Power cycling daily or regularly is recommended
• After restart, resend the print job

00:00:28

• Check the connection symbol in DTF Station Pilot
• Check the light bulb symbol in DTF Station Pilot
• All symbols should be solid green

1. Open DigiRIP
2. Click Q
3. Select Manage Queues
4. Open the Port drop-down menu
5. Select IP port 127.0.0.1
6. Confirm the port number is set to 9100
7. Send a print job again 00:00:50

00:01:21

• If no symbols are blinking red in Pilot, DigiRIP may not be sending data correctly
• Refer to the DigiRIP Connection Troubleshooting Video Series
• Attempt printing using the PRN method
• Refer to the How to Print Using PRN Method guide

00:01:36

• Check the ethernet cable connection
• Inspect the cable for damage or loose connections
• Replace or change the ethernet adapter if the issue occurs frequently

00:01:48

• Click the light bulb symbol in Pilot
• Review the latest error message in the log

00:01:58

• Printer cover sensor error
• Indicates the front cover is open
• Ensure the printer cover is fully closed during printing

• Take a screenshot of the error log
• Send the screenshot to a DTF Station technician for review