Self-Service Agreement

Effective Date: [Date after the expiration of the initial 12-month warranty period]


This Self-Service Agreement ("Agreement") outlines the terms and conditions for accessing self-service options provided by DTF Station ("Company") for the maintenance and replacement of non-consumable parts of the equipment after the expiration of the initial 12-month warranty period.


1. Coverage Terms 

    The warranty provided under this Agreement covers non-consumable parts of the equipment. In the event of a malfunction or defect in covered parts, the Company will provide necessary replacements as per the terms of this warranty.

    This does NOT cover print heads and/or the replacement of the machine.


    2. Releasing Replacement Parts

      DTF Station technicians will offer you the necessary instructions for replacing parts, and it is your responsibility to make reasonable efforts to carry out the part replacement and resolve the issue. All replacement parts will be shipped free of charge via ground shipment from California. However, if you request expedited shipping, additional shipping charges will apply.


      3. Return of Defective Parts

        Some parts may require the return of the defective part in order to facilitate the release of replacement parts. DTF Station will facilitate this process by providing a return shipping label. Customers are responsible for packaging the defective parts securely and returning them within the specified timeframe.


        4. User Responsibilities

          By utilizing the self-service options provided by DTF Station under this Agreement, users agree to:


          • Follow all instructions provided by DTF Station for maintenance and replacement of non-consumable parts.
          • Use the replacement parts only for equipment covered under this Agreement and within the warranty period.
          • Exercise caution and diligence when performing any maintenance or part replacement to avoid causing further damage to the equipment.

          5. Terms That Void the Warranty

            • Use of Non-DTF Station Ink, Film, Powder 

            Please note that the use of non-DTF Station ink, film, or powder with your equipment will void any warranty offered for the equipment. To maintain warranty coverage, it is essential to use only DTF Station-approved ink, film, and powder.

            • Ownership Transfer

            Warranty Non-Transferable: This warranty does not transfer with changes in ownership. This warranty is non-transferable and applies only to the original purchaser

            • Removal of Serial Numbers or Labels

            Altering, removing, or tampering with serial numbers, labels, or identifying marks on the product can void the warranty.

            • Non-Compliance with Maintenance Requirements

            Failure to adhere to recommended maintenance and care procedures as outlined in the product documentation may void the warranty.

             

            6. Limitation of Liability

              DTF Station shall not be liable for any damages, including but not limited to direct, indirect, incidental, special, or consequential damages, arising out of or in connection with the use of self-service options provided under this Agreement.


              7. Disclaimer of Warranty

                The Company makes no warranties or representations, express or implied, regarding the accuracy, completeness, or reliability of the self-service options provided under this Agreement. All self-service options are provided "as is" and "as available" without any warranty of any kind.


                8. Indemnification

                  Users agree to indemnify and hold harmless DTF Station, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in connection with the use of self-service options provided under this Agreement.


                  9. Modification

                    DTF Station reserves the right to modify or update this Agreement at any time without prior notice. Users are encouraged to review the Agreement periodically for any changes. Continued use of the self-service options after the modifications constitute acceptance of the updated Agreement.


                    By utilizing the self-service options provided under this Agreement, users acknowledge and agree to abide by the terms and conditions outlined herein.