White ink is prone to separation if left unattended for too long and can cause damage or clogging in the print head, dampers, and ink lines. 

It is critical that you perform daily maintenance actions. For a period longer than three days, you will want to use the provided long term storage cartridges and flush the print head free of ink. An extended period of time beyond a week requires flushing the white ink bottle and ink lines at a minimum. Contact support if you are uncertain what configuration you should leave your printer in before traveling or storing it.

DO NOT STOP AGITATING WHITE INK OR PERFORMING DAILY MAINTENANCE ACTIONS WHILE WAITING FOR CUSTOMER SUPPORT. STAGNATION OF WHITE INK CAN CAUSE FURTHER ISSUES OR WORSEN EXISTING ONES.

Reason: Printer thinks waste tank is full.

Solution: Reset Waste Ink Counter. Contact Support for assistance. 

Reason: Critical error inhibiting normal operation of printer.

Solution: Contact support for assistance.

Reason: Ink resetter malfunction.

Solution: Contact support for assistance.

Reason: These are symptoms of white ink separation. White ink must be agitated/circulated daily for best results. This includes white ink not inside the printer.

Solution: 

- Circulate White Ink 2-3 times by power cycling the main power switch on rear of printer. 

- Pull from the White Damper to remove 20ml of white ink each damper. - Perform 2-3 head cleanings. 

- Print nozzle check pattern. If good, test print. 

If issue persists, flush white ink lines and replace with fresh ink. 

Reason: Ink is not flowing properly through print head. The most common cause is related to a defective ink damper. 

Solution: 

- Test damper for leaks. 

- Verify the dampers are properly seated on printhead. 

- Visually inspect ink lines for creases or damage.

- Pull approximately 20 ml from the waste ink line via syringe and perform a head cleaning. 

If this issue persists, replace ink damper.

Reason: Multiple Causes. Issue may be at any point within ink delivery system.

- Stagnant white ink in bottle

- white ink separation in lines

- clogged/damaged damper 

- clogged/damaged print head 

- waste ink pump malfunction 

Solution: 

- Power cycle printer to activate white ink circulation 2-3 times. 

- Visually inspect white ink lines and dampers for creases or damage. 

- Test damper function with syringe 

- Pour cleaning solution in the capping station and drain with syringe via waste tube. 

- Perform head cleaning. 

- Print nozzle check pattern. If white ink is not present, contact support. 

Reason: Multiple causes. 

- Damper may not be working properly

- Ink tube may be creased/pinched 

- Printhead may be clogged

- Capping Station is not creating the correct pressure seal

- Waste tube line may be clogged, pinched, or disconnected from the capping station

Solution: 

- Visually inspect potential problem areas. 

- Ensure the dampers are seated properly. 

- Check waste line is properly connected and free from creases/damage. 

- In maintenance mode, pour cleaning solution in capping station, then pull from the waste ink tube via syringe and observe if solution drains properly. If so, exit maintenance mode and attempt to pull ink from waste line.

 If the issue continues, contact support.

Reason: Multiple Causes. 

- Dirty/clogged print head nozzles 

- Damaged print head 

- Defective Ink Damper 

- CMYK color spectrum limitation 

Solution: 

- Follow the normal maintenance actions. 

- Test damper function. 

- Print nozzle check pattern. 

If a good nozzle check pattern cannot be achieved, contact support. Your print head may be damaged and need replacement.

Reason: The most common cause of print head strikes is the improper feeding of film through the printer. 

Solution: 

If you believe you have had or observe a print head strike: 

- Immediately shut off printer main power switch to prevent any additional strikes. 

- Remove any obstacles and move print head carriage to safe position.

- Follow instructions in print head recovery video. 

Contact support if print head cannot be recovered. 

Conduct print feed test to ensure the issue will not reoccur. If using a shaker/dryer combo ensure there is enough slack to avoid risk of a print head strike. 

Reason: Multiple causes. 

- Printer is in operation or error condition 

- Defective cable/connection port 

- Incorrect queue/driver settings 

Solution: 

If the green power button light is blinking, printer is in use. 

- Visually inspect printer cable for damage. 

- Verify Cadlink Queue Settings. 

- Reset queue port connection: Queue > Manage Queues > Change port to Null or File > Close window. > Wait 30 seconds > Queue Manager > Change port back to 1390 Stylus photo USB. If USB option is not available contact support.